At HEVOMA, we are committed to providing you with a smooth and efficient shipping experience. Below are the details of our Shipping Policy:
Handling Times
All orders are processed within 2-3 business days. In the event of a significant shipping delay, we will promptly inform you via email or phone. If your processing time exceeds 3 business days, we will update this section accordingly.
Business Days
Our business days are Monday to Saturday. If you need to report a missing product or change the delivery address, we will address your request within 1-3 working days. Please note that the delivery time for address changes or missing products may take 5-14 business days.
Shipping Rates
Our standard shipping fee is $4.99 per order. You can order as many items as you like without incurring additional shipping costs.
Late Deliveries
While most orders are shipped on time, occasional delays may occur due to the following reasons:
- Incorrect address information
- Missing apartment numbers, buildings, floors, or units
- Extreme weather conditions
- International customs clearance
If you experience a delay beyond your expectations, please reach out to us at khoatoaiqjwkj@gmail.com, and we will work to resolve the issue within 1-3 business days.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.
For any inquiries regarding our shipping terms and conditions, please feel free to contact us at khoatoaiqjwkj@gmail.com. We appreciate your understanding and thank you for choosing HEVOMA!