At HEVOMA, we prioritize your satisfaction and accept return requests for products that meet specific criteria: items that are defective due to manufacturing issues, those damaged in transit, or products that do not match the description provided on our website. However, please note that returns for items that are not defective but for which the customer simply changes their mind will not be accepted.
Return Conditions
To be eligible for a return, products must be in new and unused condition. If you wish to initiate a return, you must submit your request within 60 days of receiving your item. Unfortunately, any requests made after this period will not be eligible for a refund or exchange.
Responsibility for Returns
HEVOMA takes responsibility for return shipping costs when the return is due to manufacturer defects. Importantly, there is no restocking fee associated with returns.
Return Method
To facilitate the return process, we recommend the following steps:
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Contact Us: Send an email to khoatoaiqjwkj@gmail.com with the subject line “Request for Refund.” Please include your order number and a photo of the item that clearly displays the issue.
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Return Label: Upon receiving your request, we will provide you with a prepaid return label. Please download and print this label.
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Packaging Your Return: Carefully package your item and send it to the following address:
Xom Ao Tram Dong Dat, Phu Luong, Thai Nguyen 250000, Vietnam
Recipient Name: HEVOMA
Notification Upon Receipt
Once your returned package reaches us, you will receive a notification email confirming that we have received your item. Please be aware that the time it takes for us to receive your returned product may vary depending on your shipping address.
For items valued at over $75, we recommend using a trackable shipping method or purchasing shipping insurance to ensure safe delivery.
At HEVOMA, we strive to make your return experience as seamless as possible, and our team is here to assist you every step of the way.